Return and Exchange Policy

Return & Refund Policy

Title

Return & Refund Policy

Title

General Policy
Change of Mind
Universal Liners
Backpacks & Lunch Bags
Damaged

General Policy

If you'd like to exchange a product for a different design, we’re happy to help — pending availability of your preferred item. Please note:

Exchanges are subject to stock availability.
Return postage costs are the responsibility of the customer.

Refunds

Refunds will be issued to the original payment method used at checkout.
Please allow up to 7 business days for us to process your refund once the return is received and approved.
Depending on your bank, it may take up to 10 business days for the funds to appear in your account.
A small transaction fee (e.g. payment processing fees) may be deducted from the total refund amount.

Important — Before Sending Anything Back

To ensure a smooth process, please email us first at support@wonderland4children.com to receive return authorization.

Returns sent without prior approval will not be processed. If you’d like us to send the item back to you, you’ll need to cover the return postage.

Cancellations

Unfortunately, we cannot cancel or amend any online orders once they have been placed. Amendments may include, but are not limited to: Removing items Applying discounts Full order cancellations With this in mind, please be extra careful when placing your order to ensure all your details are complete and correct. However, you can request to return items once they are delivered, provided they meet our return terms and conditions stated above.

Change of Mind Purchases

We totally understand — sometimes you change your mind, and that’s okay! If you’d like to return or exchange an item for any reason other than a fault, here’s what you need to know:

Notify Us: Please contact us within 14 days of receiving your order to request a return or exchange.

Return Window: We must receive the returned item within 14 days from the date of delivery.

Item Condition: Products must be unused, in their original condition, and returned with original packaging intact. Returns with damaged or missing packaging may not be accepted.

Exclusions:

Sale items and items purchased during a promotional period are final sale and not eligible for return or exchange due to change of mind. Please note that return shipping costs for change of mind returns are the customer’s responsibility.

Additional Non-returnable Items

Gift cards

Universal Pram Liners - 30 days Return Policy

We want you to feel confident in your purchase. If you’re not completely satisfied with your universal liner, you may return it within 30 days of delivery for a refund. Please ensure the following conditions are met:

Conditions of Return:

The universal liner must be unused, undamaged, and free from any soiling or stains.
All components, including the shoulder strap covers, must be returned in the original reusable zippered packaging.
Returns that do not meet these criteria may be rejected and returned to the customer at their expense.

Return Shipping:

The customer is responsible for all return shipping costs.

Return Authorizations:

Prior to sending your item back, please contact our team at support@wonderland4children.com to obtain return authorization. Returns sent without prior approval will not be processed and may be returned to sender.

Exclusions:

Products purchased on sale or during promotional periods are not eligible for return under the change of mind policy.
Used, damaged, or soiled products will not be accepted for refund or exchange.

Backpacks & Lunch Bags

wonderland4Children is committed to delivering high-quality products and excellent customer satisfaction. All backpacks and lunch bags are covered under a 6-month limited warranty from the date of delivery, strictly applicable to manufacturing defects.

Warranty Coverage

This warranty covers faults or defects that arise as a result of issues in materials or workmanship. If a manufacturing defect is identified within the warranty period, we will assess the claim and offer an appropriate remedy.

Warranty Exclusions

The following are expressly excluded from warranty coverage:

Damage due to misuse, improper handling, or failure to follow care instructions
Normal wear and tear caused by regular use
Products that have been altered or customized, including items with monograms or names added by third parties

Claims Process

In certain instances, we may request that the item be returned to us for evaluation before a resolution is provided. To initiate a faulty item claim, please contact us at support@wonderland4children.com with the following details:

Full name
Contact number
Order number
A brief description of the issue
2–3 clear photographs and a short video that highlight the fault

Faulty or Damaged Items

We take pride in the quality of our products and are committed to ensuring our customers receive items in perfect condition. If you believe your item is faulty or has arrived damaged, please notify us prior to use so we can assess and resolve the issue promptly.

Eligibility for Replacement or Refund

We offer a replacement, store credit, or refund for items deemed defective within 14 days of delivery.
Each case is assessed individually and subject to the conditions relevant to the product type.
Items altered by third parties, including the addition of monograms or personalized names on backpacks or lunch bags, are not eligible for return, refund, or replacement, as such modifications fall outside our quality control process.

Product Assessment

In certain instances, we may request that the item be returned to us for evaluation before a resolution is provided.

To initiate a faulty item claim, please contact us at support@wonderland4children.com with the following details:

Full name
Contact number
Order number
A brief description of the issue
2–3 clear photographs and a short video that highlight the fault

Return Shipping - We will cover reasonable shipping costs if the item is deemed faulty.

At wonderland4children, we are committed to delivering high-quality products designed for everyday use. However, factors such as frequent handling, repeated washing, and exposure to food, liquids, and sunlight can lead to natural wear and tear, which is considered a normal outcome of regular use. These effects vary significantly between households based on individual usage patterns, making it difficult to apply a consistent standard when assessing product condition over time. As a result, unless the issue is determined to have originated from a manufacturing defect, we are unable to offer replacements, refunds, or exchanges outside the warranty period or beyond the conditions outlined in our return and exchange policy.

General Policy
Change of Mind
Universal Liners
Backpacks & Lunch Bags
Damaged

General Policy

If you'd like to exchange a product for a different design, we’re happy to help — pending availability of your preferred item. Please note:

Exchanges are subject to stock availability.
Return postage costs are the responsibility of the customer.

Refunds

Refunds will be issued to the original payment method used at checkout.

Please allow up to 7 business days for us to process your refund once the return is received and approved.
Depending on your bank, it may take up to 10 business days for the funds to appear in your account.
A small transaction fee (e.g. payment processing fees) may be deducted from the total refund amount.

Important — Before Sending Anything Back

To ensure a smooth process, please email us first at support@wonderland4children.com to receive return authorization.

Returns sent without prior approval will not be processed. If you’d like us to send the item back to you, you’ll need to cover the return postage.

Cancellations

Unfortunately, we cannot cancel or amend any online orders once they have been placed. Amendments may include, but are not limited to: Removing items Applying discounts Full order cancellations With this in mind, please be extra careful when placing your order to ensure all your details are complete and correct. However, you can request to return items once they are delivered, provided they meet our return terms and conditions stated above.

Change of Mind Purchases

We totally understand — sometimes you change your mind, and that’s okay! If you’d like to return or exchange an item for any reason other than a fault, here’s what you need to know:

Notify Us: Please contact us within 14 days of receiving your order to request a return or exchange.

Return Window: We must receive the returned item within 14 days from the date of delivery.

Item Condition: Products must be unused, in their original condition, and returned with original packaging intact. Returns with damaged or missing packaging may not be accepted.

Exclusions:

Sale items and items purchased during a promotional period are final sale and not eligible for return or exchange due to change of mind. Please note that return shipping costs for change of mind returns are the customer’s responsibility.

Additional Non-returnable Items

Gift cards

Universal Pram Liners - 30 days Return Policy

We want you to feel confident in your purchase. If you’re not completely satisfied with your universal liner, you may return it within 30 days of delivery for a refund. Please ensure the following conditions are met:

Conditions of Return:

The universal liner must be unused, undamaged, and free from any soiling or stains.
All components, including the shoulder strap covers, must be returned in the original reusable zippered packaging.
Returns that do not meet these criteria may be rejected and returned to the customer at their expense.

Return Shipping:

The customer is responsible for all return shipping costs.

Return Authorizations:

Prior to sending your item back, please contact our team at support@wonderland4children.com to obtain return authorization. Returns sent without prior approval will not be processed and may be returned to sender.

Exclusions:

Products purchased on sale or during promotional periods are not eligible for return under the change of mind policy.
Used, damaged, or soiled products will not be accepted for refund or exchange.

Backpacks & Lunch Bags

wonderland4Children is committed to delivering high-quality products and excellent customer satisfaction. All backpacks and lunch bags are covered under a 6-month limited warranty from the date of delivery, strictly applicable to manufacturing defects.

Warranty Coverage

This warranty covers faults or defects that arise as a result of issues in materials or workmanship. If a manufacturing defect is identified within the warranty period, we will assess the claim and offer an appropriate remedy.

Warranty Exclusions

The following are expressly excluded from warranty coverage:

Damage due to misuse, improper handling, or failure to follow care instructions
Normal wear and tear caused by regular use
Products that have been altered or customized, including items with monograms or names added by third parties

Claims Process

In certain instances, we may request that the item be returned to us for evaluation before a resolution is provided. To initiate a faulty item claim, please contact us at support@wonderland4children.com with the following details:

Full name
Contact number
Order number
A brief description of the issue
2–3 clear photographs and a short video that highlight the fault

Faulty or Damaged Items

We take pride in the quality of our products and are committed to ensuring our customers receive items in perfect condition. If you believe your item is faulty or has arrived damaged, please notify us prior to use so we can assess and resolve the issue promptly.

Eligibility for Replacement or Refund

We offer a replacement, store credit, or refund for items deemed defective within 14 days of delivery.

Each case is assessed individually and subject to the conditions relevant to the product type.

Items altered by third parties, including the addition of monograms or personalized names on backpacks or lunch bags, are not eligible for return, refund, or replacement, as such modifications fall outside our quality control process.

Product Assessment

In certain instances, we may request that the item be returned to us for evaluation before a resolution is provided.

To initiate a faulty item claim, please contact us at support@wonderland4children.com with the following details:

Full name
Contact number
Order number
A brief description of the issue
2–3 clear photographs and a short video that highlight the fault

Return Shipping - We will cover reasonable shipping costs if the item is deemed faulty.

At wonderland4children, we are committed to delivering high-quality products designed for everyday use. However, factors such as frequent handling, repeated washing, and exposure to food, liquids, and sunlight can lead to natural wear and tear, which is considered a normal outcome of regular use. These effects vary significantly between households based on individual usage patterns, making it difficult to apply a consistent standard when assessing product condition over time. As a result, unless the issue is determined to have originated from a manufacturing defect, we are unable to offer replacements, refunds, or exchanges outside the warranty period or beyond the conditions outlined in our return and exchange policy.

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