Returns and exchanges for change of mind purchases
Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.
If you want to return or exchange a product for ‘change of mind’ or another similar reason you must contact us within 14 days of delivery of the product and we must have received the product within 14 days of the date of delivery.
To be eligible for a return or exchange, the item/s must be unused, and in the exact condition that you received it / them.
Products should be returned in their original packaging to ensure they are adequately protected in transit and please be aware that the packaging of our products is part of the product.
Therefore, your return may not be accepted if the packaging is damaged. Furthermore, products should be returned unused, unwashed.
* Please note that Sale items cannot be exchanged or returned.
Applies Specifically to Universal Pram Liners :
If you're not satisfied with the pram liner within 30 days of receiving it, simply return it to us for a complete refund. It's important to note that damaged or soiled liners won't qualify for our 30-day money-back guarantee, and you will be responsible for the return shipping cost.
To qualify for the 30-day money-back guarantee, simply ensure you return the pram liner along with a set of shoulder strap covers in our reusable zipper package within 30 days of receiving the product. Before shipping it back, please contact our team at support@wonderland4children.com
Returns or exchanges that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused. Similarly, returns or exchanges outside these timeframes may not be accepted and any decisions about whether to accept the product are at our sole and absolute discretion.
Where wonderland4children accepts a product for exchange and you wish for a different design, we will only exchange it based on product availability. If you choose to exchange your product, you will be responsible for the return postage fee.
Where wonderland4children accepts a product for refund, your refund will either be credited to the original purchaser's credit card, Processing can take up to seven working days and refunds can take up to ten working days to appear in your account. Please also note that a small transaction fee will be deducted from the total amount.
Please contact us at support@wonderland4children.com to returning your goods so that we can authorize your return. Unauthorized returns will not be processed and we will keep the item. If you wish it to be returned to you this will be at your cost.
Additional non-returnable items:
Gift cards
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will deduct our shipping costs of your order from your refund.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@wonderland4children.com
Faulty Items
We are dedicated to offering our customers top-quality products. However, in the unlikely event that your item arrives damaged or faulty, we kindly request that you notify us via email within 14 days of receiving your order.
Kindly note that we are able to offer replacements only for items found to be defective upon delivery. Unfortunately, once the return period has expired, or if the items have been used or washed, our ability to assist you is limited.
We may ask you to send the item back to us for an evaluation. In the event that the fault is confirmed to be due to manufacturing and is beyond repair, we'll get in touch with you to arrange a refund / exchange.
Should you wish to return a faulty item, please send an email to support@wonderland4children.com with your :
- Full name
- Contact number and email address
- Order number
- At least 3-4 high quality photos showing the issue from different angles, and a detailed description of your manufacturing fault. Please include a photo of the entire item so we are able to match your product to the proof of purchase.
- If the packaging was damaged in transit, please include photos of that as well.
We will incur all reasonable shipping costs if the item is deemed to be faulty and will advise the most appropriate method of returning the goods. A registered tracking number must be provided for all returns.
We do not accept returns on products that are deemed faulty from misuse, wear and tear over time, or found to be unrelated to a manufacturing issue. We will not cover shipping costs or provide a refund for items which are found to be damaged due to wear and tear or misuse.
General Note
We take pride in providing high-quality products. However, it's important to note that our products are subject to natural wear and tear, affected by factors like how often they're used, washing, and exposure to food, beverages, and sunlight. These factors can greatly impact the product's durability and appearance over time, making it difficult to consistently assess each item's condition. Therefore, we are unable to offer a replacement, refund or exchange for items beyond the timeframe specified in our return and exchange policy page.