Hello Jessica,
We just came across your review and really wish you'd reached out to us first as both our backpacks and lunch bags are covered under warranty.
If you’ve only just received your order and are experiencing an issue, we’d love the opportunity to take a look and assess whether it’s a manufacturing defect. Please feel free to email us with a few photos so we can assist you promptly.
Warmly,
The Wonderland4Children Team